Booking T’s and C’s

Your journey starts with our terms

Overview:

When you book a travel package, flight, hotel, or rental car through AMI Group – Travel and Tours, you promise that you are authorized to accept and do accept, on behalf of all passengers, the terms and conditions of making a reservation with us. You also agree to the booking conditions of any airline or contract principal for whom AMI Group – Travel and Tours is acting as an agent. As a result, you should really take the time to read through the following terms and conditions carefully. These apply to all bookings you make with AMI Group – Travel and Tours and all payments you make to them. The following terms and conditions apply to all bookings, whether they are for a vacation package, flights only, car rental, or just a place to stay. Please read them carefully, or if you have any questions, contact our WhatsApp Support team, Live Chat, or your dedicated Account Manager. Please keep in mind that the following booking terms and conditions are specific to AMI Group – Travel and Tours. In some cases, your booking agent may also tell you about additional terms that apply from a supplier, holiday provider, accommodation provider, hotelier, international air control, or airline. When you buy something through the AMI Group – Travel and Tours websites, you may also have to follow additional terms and conditions that are specific to that product or service. These may include, but aren’t limited to, terms and conditions that say prices may change due to tax or contract changes if you make a reservation with a deposit and then wait to pay the balance. Customers are advised to read the extra terms that are in the product description in the email and on this website.

This Website

It is possible for the terms and conditions on this page to be changed at any time and without notice. The new and changed terms and conditions will take effect as soon as they are put on the website. They will not change any contracts that are already in place.

Bookings

You can make reservations by telephone, in person, online via Whatsapp or live chat on our website, or by mail without requiring a commitment. Once you provide the correct email address, our Accounts Department will confirm your reservation through the official invoice you receive upon payment completion, or a consultant will send an email to the traveler.The confirmation email comprises an exhaustive compilation of traveler particulars, an itinerary, payment information, contact details for the company, and terms and conditions. Written notification (if applicable) of any errors or omissions in the flight reservation schedule and details is required from our clients. The agent expects clients to provide accurate information unless otherwise instructed.
A full payment is generally required at the time of an online reservation, unless an alternative arrangement is made during the reservation procedure. In the event that full payment is not received at the time of purchase, a non-refundable deposit of at least ZAR 3,000 is mandatory. When booking, you must pay the required initial deposit to secure travel consulting services and a seat reservation. You cannot withdraw the deposit.
We exclusively issue tickets upon receiving valid travel documents (passport and visa, if applicable) and confirmation, agreement, or response from the traveler. Unless explicitly stated otherwise, we cannot refund, exchange, or transfer tickets.Upon receipt of complete payment prior to the designated deadline or ticket time limit, and valid travel documents (passport and visa if applicbale) electronic tickets (e-tickets) are generated and dispatched via our email and verified WhatsApp business account. This occurs after the traveler provides written confirmation of their itinerary or schedule, along with any necessary documentation, including a third-party card.
If the traveler does not have an email address, we will exclusively deliver their ticket through our authorized WhatsApp business account. Additionally, patrons have the option to retrieve their tickets in person at the office or request postal delivery, the latter of which may require a duration of 72 working hours or longer. However, before they can enter any of our offices, an appointment is required.
The email serves as a confirmation of the reservation and payment, binding both the seller and the buyer to the terms and costs specified in the email. However, a traveler has the opportunity to promptly request any necessary revisions via email.
The traveler has the option of paying the full amount at once or making partial payments on a weekly (Mondays of each week) or monthly (the first of each month) basis, in addition to the initial non-refundable deposit.
When the seller charges the card or completes the payment, they form a contractual agreement with the buyer. If the seller supplies an incorrect card or payment information, declines the card, or suspects third-party card forgery or fraud, the contract will not be enforceable.
We may record every call to uphold the highest quality standards. Additionally, we reserve the right to employ customer feedback, survey data, or communication for marketing objectives, public distribution, or as required. We only disclose payment and personal information to customers who have given their consent as adults or legal guardians.
Consistent technical errors encountered during the online reservation process shall result in the termination of any contractual obligations between the user and AMI Group – Travel and Tours. In the event of phonetic errors, the verification officer has the authority to consult multiple sources and make a decision that is beneficial to the organization and the traveler.
The company may require the submission of all third-party card verification documents when necessary, such as when a friend, company, or family member is making a payment on the traveler’s behalf. We submit third-party card documents in conjunction with online or phone reservations to protect customers from potential misuse of lost or stolen cards and to ensure their financial security. The appropriate agent or consultant communicates the third party’s terms and conditions to the card user under a different name throughout the reservation, payment, or utilization process.
Travelers who fail to promptly furnish the required documentation or bank verifications for the third-party card will incur cancellation fees. Furthermore, if the verification officer (AMI Group – Travel and Tours) is not satisfied with the submitted documents or evidence, they will not issue tickets.
In terms of travel information and particulars, only the adult traveler shall engage in direct communication, discussion, or response. When making the reservation directly, parents or guardians may inquire about travel arrangements for the following individuals: infants, children, minors, senior citizens (60 years of age or older), or those with special needs or disabilities.
Deducting the non-refundable deposit from the total package cost converts the initial deposit into a partial payment. Upon completion of the transaction, payment of the final installment, and submission of all legitimate travel documentation (including, if applicable, a passport and visa), the traveler will receive the revised flight itinerary and fare, verified prior to ticket issuance.
In the event that the traveler objects to the price, schedule, or flight details subsequent to the purchase but prior to the issuance of the tickets (during the initial confirmation email), the travel consultant shall provide alternative flight choices that more closely correspond to the traveler’s preferences, contingent upon the provision of a valid justification. However, it is crucial to acknowledge that specific flights or reservations, contingent upon the airline and destination, might not be transferable or modifiable. In such situations, there may be a cancellation fee.
The traveler will receive notifications in the event of airline schedule changes, unavailability or cessation of operations at the time of ticket issuance for regular or deposit reservations, currency fluctuations, tax adjustments, or fare differences that occur within the applicable period. If necessary, the airline shall offer alternative flight options; however, the passenger shall be liable for amending the payment for the revised flights in accordance with the fare or cost differential. Fare, tax, and charge modifications are subject to change at any time by the governing body or airline, notwithstanding receipt of written confirmation of the tickets, provision of required documentation, full payment, and issuance of the tickets on the same day.
Any unforeseen circumstances, including fare or tax revisions, airline policy changes, partial payments, deposits for reservations, delayed schedule confirmations, or late submission of third-party card documents, will require full payment to confirm fare availability on the day of ticket issuance.
If required, you may also submit a secondary schedule verification prior to or concurrently with the issuance of your tickets. Before issuing tickets, you must resolve all issues related to cost, schedule, name, and transit. The agency shall not bear responsibility or accountability for the product (ticket or accommodation voucher) until the buyer and seller have finalized the transaction and delivered it.
Cancellation fees of 15% of the total amount paid (excluding the non-refundable ZAR3,000) will be assessed in the event that the traveler voluntarily cancels their reservation or package for personal reasons or if circumstances beyond the control of AMI Group – Travel and Tours determine the change.
The cancellation fees, which are 15% of the total amount paid (excluding the non-refundable ZAR 3,000), are as per the company’s policy prior to ticket issuance. However, the cancellation fees imposed subsequent to ticket issuance are as per the airline’s policy. Please contact your designated account manager, consultant, our WhatsApp support team, or the airline directly for the precise amount of cancellation fees.
It is crucial to acknowledge that, contingent upon the destination and the airline’s policy, economy or special promotional fare reservations might be entirely non-refundable. It is therefore prudent to verify thoroughly prior to canceling.
You must settle the outstanding balance of your reservation before the designated deadline. Please note that we do not issue any reminders. If you fail to make payment by the weekly or monthly installment due date, either the first of each month or the first Monday of each week, we will automatically cancel your reservation or booking. We shall retain the non-refundable deposit provided and levie cancellation charges amounting to 15% of the total payment made, with the exception of the aforementioned non-refundable deposit. It is crucial to verify all flight schedules, accommodations, departures, and returns with the appropriate airline or supplier no later than 72 hours prior to departure.
Concerns pertaining to airports, in-flight food and entertainment, flight cancellations, airline suspensions, discontentment with accommodations or carriers, flight delays, in-flight services, and on-board operations are the direct responsibility and liability of airlines and hotels. Therefore, we recommend contacting them directly to obtain prompt resolution to issues or to lodge a complaint. AMI Group – Travel and Tours does not assume responsibility for any complications that may arise in relation to the lodging, hotel, or airline’s policies, operations, standards, or services.
It is crucial to consult the appropriate consulate or embassy before finalizing travel arrangements or reservations, specifically concerning issues related to visas, transit, passports, or travel documents. AMI Group – Travel and Tours is not liable for providing, assisting, or giving advice regarding valid travel documents, transit visas, or suitable passports for entry clearance.
Please feel at liberty to communicate any concerns or inquiries to the corresponding managers in each division or department. Alternatively, you may reach out to the central customer services department via email at ask@amigroups.com
Employees have the authority to promptly and courteously terminate communication with a traveler or caller who uses foul language, engages in racial discrimination, harassment, threat or makes disrespectful remarks; if necessary, they may also take disciplinary action. You can also direct complaints about the conduct, professionalism, abilities, or performance of personnel or staff members to complaints@amigroups.com. An autonomous department meticulously monitors and expeditiously attends to every complaint.

Step 1: First and foremost, initiate direct correspondence with the person responsible for handling your reservation or with whom you have expressed your dissatisfaction.
Step 2: In the event that your concern remains unresolved, escalate it to the agent’s supervisor so that they can ascertain the most efficient course of action to rectify the situation.
Step 3: (second informal stage) If we are unable to resolve the matter, please use our contact page to submit a written statement.
Step 4: If the issue remains unresolved, it is advisable to send a written message to ask@amigroups.com
Step 5: (Escalation Phase) Should your dissatisfaction persist, kindly communicate your concerns to complaints@amigroups.com We can only finalize the contract in the English Language.

Booking Methods

Reservations can be made using any of the following methods, but all terms and conditions apply regardless of the reservation method (except for in-person reservations).

Website and Client Portal Bookings

The traveler is directly responsible for making, selecting, and reserving online reservations through the central reservation system, also known as the online booking engine. It is their responsibility to choose the appropriate, accurate, and necessary flight timing, schedule, or other information. However, we provide assistance when the traveler chooses an inappropriate or insufficient time interval or requests changes to the selected reservation, as long as the chosen carrier or airline permits such changes. If a traveler submits a “flight order” or “inquiry email” after using the website or search engine, a travel agent or consultant will contact the traveler via phone, email, or WhatsApp to offer available flight and accommodation options for reservation based on the submitted flight order. Once you complete an online reservation, you will receive an automated response with the schedule details. Once the payment is received, an agent or travel consultant will send you a follow-up email to verify all travel and payment information. You must respond to the secondary email before the deadline, and we will issue your tickets as confirmed upon receiving the secondary email. Typically, payment in full is necessary when making a booking, unless otherwise mentioned during the booking process. We will issue and send the e-tickets via email on the same day or as soon as possible after confirmation, provided the traveler has reviewed and responded to the reservation email and followed all the provided instructions. If an administrative error occurs and leads to the display of an incorrect price, we retain the authority to rectify the price. You are under no obligation to proceed with your purchase under these conditions. There will be no fee for cancellation, no contractual obligations, and you will be required to send us an email to confirm your decision.

Phone, Whatsapp and Live Bookings

Consultants who are currently available and on duty handle telephone, WhatsApp, and live bookings. The traveler or caller can obtain information about prices, details, schedules, or make a reservation via telephone, WhatsApp, or our live chat, which is available across all of our websites. During a telephonic, WhatsApp, or live chat reservation, the caller or traveler must obtain and record the agent or travel consultant’s name and direct contact information. We will use this information for future communication and reference with the specific agent in question. You can make reservations via telephonic, WhatsApp, and live chat using a variety of payment methods, such as card, cash, bank, transfer, and deposit. The caller or traveler may provide their payment or card details over the phone so that the agent can create and finalize their reservation in the central reservation system. You can access and request invoices. We send a confirmation email for double-checking after making a reservation over the phone. This email includes all the details of the booked flights and accommodations, such as pricing and itinerary. The terms mentioned in the confirmation email and/or on the company’s website are applicable. To ensure prompt delivery of e-tickets, it is essential to adhere to the instructions provided in the confirmation email. If the responsible agent is unavailable to answer the call or reply to the message, or if there is an urgent matter or the ticket’s time limit is about to expire, callers should get in touch with the manager of the relevant section or agent.

Physical Bookings at any of our Offices

For the purpose of making travel packages, flight or accommodation reservations, completing payments, or collecting tickets, we invite you to visit our office in person. If a person has made a flight inquiry over the phone and wishes to pay or collect tickets in person, we strongly advise calling us beforehand so that we can have your travel documents, itinerary, or tickets prepared for collection. Kindly note that visiting any of our offices is strictly by appointment.

Type Of Bookings

All clauses, terms, and conditions outlined in this document are applicable to any and all purchases made via or from us.

Travel Package or Hotel Only

We offer various options for making reservations, including package booking, hotel booking, telephonic reservation, in-person reservations, and reservation via email. We offer reservations at all quality levels (3, 4, or 5) for individuals, couples, or groups, depending on their needs. We offer the option to book accommodations worldwide, with flights departing from any airport, whether in South Africa or elsewhere. The reservation will be made in the currency and conversion rate prevailing in South Africa on the date of booking.

Flights Only

We provide a variety of options for making flight reservations, including online, telephonic, in-person, and via email, WhatsApp, or our live chat. We offer the option to book one-way or round-trip flight tickets, as well as group reservations. Additionally, you may make reservations for flights in either economy or business class. We provide a service for booking flights departing from any airport, whether it is in South Africa, outside of South Africa, or anywhere on the globe. The currency and exchange rate used for payment and ticket issuance will be based on the current rates applicable in South Africa at the time of the final payment.

Insurance, Car Hire and Excursions

Support is available for any or all services such as insurance, car rental, and excursions as needed and requested.

Mode Of Payments

We provide efficient and convenient payment options to ensure prompt booking and ticketing. Furthermore, our financial security policy is specifically tailored to provide a secure and reliable online payment and confirmation method.

Payments with cards

The use of a card is the predominant method of payment for online and telephone bookings, as well as WhatsApp, live chat, and website bookings. Regardless of the card type, customers using a South African bank’s card will face a 5% surcharge. Customers using cards issued in the USA and EEA, as well as those using corporate cards, are the sole exceptions to this regulation. In such cases, we have the ability to recharge our charges. We accept debit and credit cards, as well as Visa, MasterCard, JCB, American Express, and Diners Club, for payment.

Cash Payments

One may make a cash payment at any of our offices, provided they book an appointment. It is the quickest mode of payment for same-day or urgent reservations. However, we do not accept EST payments. Travelers may make cash payments in our office. However, you should book an appointment first.

Modification Policy

The modification policy applies to all purchases, including merchandise, holidays, packages, hotels, flights, and other services, regardless of the payment or reservation method.

Changes in Bookings

If you desire to modify your holiday package or flight reservation after receiving a confirmation email or invoice, we will make every effort to assist you. However, it is important to note that 98% of suppliers, especially airlines, do not permit changes. Additionally, the tickets are strictly non-refundable, non-changeable, and non-transferable. Modifying an itinerary before you make your final payment will be considered an amendment. Each change or amendment will result in a charge of not more than ZAR 1,000 per person, depending on the amount of work required. Additional costs or charges may apply if our suppliers incur expenses due to the alteration, provided that the airline or supplier’s rules allow for the requested change. The airline policy may not allow adjustments if you have already received the full payment. In such cases, amendments would be considered cancellations, and the cancellation charges mentioned below will be applicable. Typically, cancellations are completely non-refundable, unless otherwise stated. It is important to be aware that the majority of suppliers, especially airlines, have a policy that does not permit changes to names or dates. If you do not use the ticket as originally provided, they may view such modifications as cancellations and impose a 100% cancellation fee.

Travel Package Pre-Issuance Modifications:

Reservations are completely immutable, intransferable, and non-refundable, unless otherwise indicated. Prior to ticket issuance, any modifications are subject to regulations outlined by both the airline and the company. It is important to consult with the relevant agent, as rules may differ depending on the carrier or provider. Assurances cannot be provided for changes, as they are contingent upon the availability of seats, fares, and classes. Additionally, modifications result in variations in costs or penalties. When a traveller requests a change, any previous reservation and fares are cancelled in order to make the modifications. Therefore, if a traveller decides to cancel, it is not possible to offer the same fare, reservation, or seats on the original date. Therefore, in such a scenario, any discrepancy in fare, fees, or penalties will be applied proportionally in order to revert back to the original reservation date. If the traveler does not pay or agree to the difference in cases where a change has been requested, the reservation will be considered canceled by the traveler (as stated in the “ Modifications After Travel Package Issuance” section) and cancellation charges will be applied, excluding the non-refundable deposit of ZAR 3,000.

Request for Name Change Prior to Ticket / Voucher Issuance:

It is important to remember that airlines do not allow name changes under any circumstances. If you need to alter the name before the ticket is issued, you will have to re-book your tickets. As a seller of exclusive and limited-time promotional fares, it is conceivable that when rebooking for a name change, the same fare, dates, or prices may not be available. If these conditions arise, the traveler will be responsible for paying any fare or cost difference that applies. The fares are subject to frequent fluctuations and generally tend to increase. Consequently, any difference in fare or taxes that may arise due to a name change or rebooking will be charged proportionately and must be paid by the traveler. Nevertheless, if the discrepancy is not acknowledged or settled, the reservation will be subject to the limitations outlined in the “cancellation by traveler” policy.

Modification of Date or Schedule Prior to Ticket/Voucher Issuance:

To accommodate the date/schedule change, it is necessary to reserve the most economical or nearest available fare, or any available fare, for the new or modified date. However, it is possible that there will not be an identical or inexpensive ticket available on a different date or any date other than the one first requested. In addition, fares are updated on a daily basis and the airline has the authority to modify or increase fares at any given moment. In these circumstances, the traveler will be required to pay the fare difference as well as any relevant date change penalty for the new or amended date. Nevertheless, if the traveler declines to proceed with the modification of the date, once the modification has been requested by them, the conditions outlined in the “cancellation by traveler” policy will be enforced.

Cancellation of Reservations / Cancelled Reservations/Vouchers:

Kindly be aware that when requesting a modification to the name or date of a reservation, the information pertaining to the prior or current booking will be invalidated in order to accommodate the new changes in your Passenger Name Record (PNR) or booking record. Therefore, it is not possible to return to a previous reservation at the same price or with the same availability of seats on the same day if changes have been made and the original reservation has been cancelled in order to search for modifications. If the modification or difference is not approved (after ordering), the reservation may automatically result in cancellation charges, as the previous dates / reservation are already nullified by the change order. In the event that the reservation or tariff is no longer valid or cancelled by the airlines, clients have two options: they can choose to book alternative flights and cover any additional expenses, or they can choose to receive a complete refund. Kindly be aware that any surcharges incurred on debit/credit cards issued in South Africa cannot be refunded as they are directed to a third party, such as a bank or card issuer.The name on tickets or vouchers must precisely match the names, name order, name spellings, and title as indicated on the passport other traveler documentation. If there is a failure to match at any level, the traveller will be prohibited from continuing or proceeding with the journey, and the tickets/vouchers will be completely non-refundable. The traveler has a responsibility to ensure and supply accurate and precise information to the agency or airline. The agency, company, or airline cannot be held responsible for any inaccuracies in the name or spelling on tickets or vouchers, or for situations where the traveler confirms their check-in through email or phone calls.

Modifications After Travel Package Issuance:

Unless explicitly specified, the tickets are entirely non-refundable, non-changeable, and non-transferable after they have been issued.

There is now a consideration to change the name on issued tickets and vouchers.

Changing the name on issued tickets is strictly prohibited under all circumstances. Only a limited subset of airlines may exhibit adaptability in situations involving minor alterations, such as rectifying a solitary letter, modifying a title (Mr., Miss, or Mrs.), or rearranging the sequence of a name (last name, first name, title). Nevertheless, the airline may not grant permission for travel using this ticket, hence it is recommended to personally investigate. The airline maintains full discretion to approve or decline any such request or alteration.

You have the ability to modify the date on which the ticket or voucher is issued.

Unless clearly stated in the terms, all tickets are strictly non-changeable, non-refundable, and non-transferable. The capacity to modify dates on issued tickets is generally restricted, as is the capacity to modify names. Only a limited number of airlines permit one or two modifications, although with a penalty and additional expenses. Furthermore, kindly confirm the availability of seats for the requested modification. The airline policy enforces stringent penalties for altering the date on issued tickets, in addition to any changes in pricing or taxes. Furthermore, there is a possibility that the ticket may be non-negotiable. If relevant, you will be required to pay a fare discrepancy or revalidation fee. The airline/accommodation policy dictates the frequency and nature of permissible adjustments, along with any corresponding fees, penalties, or rules. The policies may differ based on the class or pricing type, the season, or the particular airline or supplier. A reservation modification can only be made within a specified time range, such as 48 hours or 20 days prior to the scheduled trip date. Regrettably, we may be unable to accommodate last-minute change requests. Upon the commencement of the check-in time, or in certain instances, on the day of the flight or reservation, there can be limitations on altering travel arrangements or making cancellations that are entirely non-refundable. Expired tickets or vouchers: All tickets and vouchers have a limited validity and expire either on the day of check-in or check-out, or on the date of departure or return. Tickets or vouchers that have expired cannot be used to make complaints, changes, obtain refunds, or make adjustments.The name on tickets or vouchers must exactly correspond to the names, order of names, spellings, and title as stated on the passport or other travel documents. If there is a failure to meet the requirements at any stage, the traveler will not be permitted to continue or proceed with the voyage, and the tickets or vouchers will not be eligible for any reimbursement. It is the duty of the passenger to guarantee and provide precise personal information to the agency or airline. The agency, company, or airline cannot be held responsible for any errors in the name or spelling of tickets or vouchers, or for cases where the traveler confirms their check-in via email or phone calls.

Cancellation Policy

The Cancellation policy applies to all purchases, including merchandise, holidays, packages, hotels, flights, and other services, regardless of the payment or reservation method.

Cancellation of Booking.

If you need to cancel your booking for any reason, you must provide us with a written notice of cancellation. The person who booked, is traveling, or both must sign this notice. Certain tickets are non-refundable, and specific types of airline tickets, such as Apex Tickets, cannot be modified once a reservation has been made. Any attempt to change these tickets will result in a 100% cancellation fee. We will submit returned tickets to the corresponding airline or its representative for evaluation. Once we receive reimbursement from the airline or their representative, we will promptly send you a refund. We will reduce the refund amount by the lost deposit and any applicable cancellation and administration fees. It is important to be aware that when it comes to partially used airline tickets and the return portion of the flight, refunds are typically lower than the proportional rate and may even have no refund value at all. Refunds typically undergo processing within 8 to 12 weeks. However, there are instances where refunds may take longer or have an infinite duration, such as in the event of airline bankruptcies. It is important to understand that airlines have full authority over refund issues, including the amount and date of the refund. The agency, on the other hand, serves as a communication channel and is not responsible for any delays, discrepancies, or measures taken by the airline. You must request cancellations within a specified timeframe, typically ranging from 24 hours to 7 days. After this timeframe, cancellations may not qualify for a refund or be taken into consideration. Additionally, in order to request cancellations, it may be necessary to provide documentation such as airline letters, passport copies, or scanned copies of tickets. The agency cannot process or handle claims for any additional costs or damages beyond the ticket price or amount provided to it. You must make these claims directly to the airline. The agency will only handle ticket and voucher refund submission, application, and monitoring; it will not process any other type of claim. The agency bears no liability or responsibility for airline cancellations or any other acts. Only after payment or charge can the agency claim the service charges. Regardless of the circumstances, the agency must directly claim all expenses, including ticket prices, damages, and accommodation vouchers from the airline or hotel. Nevertheless, the agency will offer guidance, assistance, and additional monitoring if necessary for claims regarding the “precise sum paid.”

Cancellation by Traveler:

If a traveler requests to cancel a flight or booking, regardless of the reason, the airline’s cancellation policy and the company’s cancellation terms apply. These policies can vary depending on the airline, fare type, or season of travel. If the airline does not issue e-tickets, the minimum cancellation charges will be 15% of the total amount already paid, excluding the non-refundable ZAR 3,000 per person. If the airline fails to issue your e-ticket, your refund will take up to 36 working days after you receive your official refund request.The airline cancellation policy is fully applicable to issued tickets, and the airline itself determines and deducts the cancellation charges. Please inquire with your agents for more information. We reimburse any unpaid balance within 8–12 weeks after ticket cancellation, provided we receive it or the airline promptly reimburses it. Unless otherwise specified, we issue the reimbursement to the same account from which the charge originated. The agency does not guarantee the refund amount or time, service quality, standard, or airline operations. However, we offer complementary services to assist travelers in applying for and tracking refunds from the airline or accommodation. After canceling the original account, our consultants will ensure a refund of any outstanding balance. The airline and its policies solely determine the specific day, time, and amount of the refund. In these situations, the company cannot assume any responsibility or obligation. Typically, flight tickets and reservations are completely non-refundable, non-changeable, and non-transferable.

Cancellation by Airline:

When an airline cancels flights before departure or return, a traveler may be required to present the airline’s necessary paperwork or letters. The traveler must also present a scanned copy of their ticket or any other form of evidence requested by the relevant agent or consultant. The option to request a refund for an airline cancellation is only available within a timeframe of 48 to 7 days prior to the scheduled flight, during which the agent can initiate the refund process. Refund claims submitted after the specified timeframe, or with documentation presented after the specified deadlines, will not be considered.If an airline cancels a flight, they may offer other flight alternatives or grant a full or partial refund, depending on the conditions, route, and ticket status. The traveler makes the decision to accept or decline an airline offer, pick a refund or alternate options. In such instances, it is imperative for the traveler to personally communicate with the airline. The airline bears the full cost after issuing the tickets. Therefore, you should directly address all matters related to refunds, including the status, time/date, amount, and other financial issues, claims, or complaints, with the airline. The agency is not responsible for or has any control over the airline’s offerings or operations, either directly or indirectly, and therefore does not bear any liability for the airline’s conduct. Should the airlines cancel the flight and approve a refund, the passenger is eligible to obtain a complete refund of the amount they paid. The amount stated here may differ from the initial payment made when booking. The processes of issuing tickets and applying for refunds are distinct operations and may incur separate charges. If the airline approves a complete refund, we will still incur charges. We will communicate these charges to you in advance before you request such reimbursements. Nevertheless, we offer support, services, and assistance in facilitating refunds, obtaining other solutions, and resolving issues. If the airline has cancelled flights or is not operating, you can contact our agents for guidance, assistance, or advice. To obtain precise and prompt information regarding flight status, refund status, airline operations, timetables, and airline refunds, it is advisable for travelers and buyers to directly contact the airline’s main office, nearest office, or regulatory agencies. The agency does not hold authority over the situation, does not influence policy, and assumes no responsibility for airline operations or activities after ticket issuance. As a result, following the purchase, the airline or accommodation becomes the main provider of information, and all of the terms, obligations, and policies mentioned apply.

Airline Strikes / Grounded Airline / Refunds:

If an airline is inoperative, immobilized, halted, insolvent, or experiencing a labor stoppage, it is recommended to contact the airline’s headquarters or air traffic control offices for precise information. Airlines that are grounded, bankrupt, or suspended may provide different refund policies compared to those for “flight cancellation by airline” because there is a risk of all offices being completely inaccessible or closed. Under these situations, the reimbursement process can be excessively protracted and does not involve any guarantee or liability on the side of the agency. If an airline strike occurs, there is a chance that the airline might offer alternate flights or flights operated by other code-sharing carriers. In addition, they may also provide full or partial reimbursements. However, the agency does not bear responsibility for any actions done by the airline. It is recommended to immediately contact the airline office for any inquiries or concerns regarding these matters. In the absence of any official communication or notification from the airline or regulatory bodies, agents may lack up-to-date and reliable information regarding the sudden cessation of operations by an airline. Nevertheless, we have the capability to acquire and furnish the telephone numbers and contact details of airlines, provided that they are accessible.

Hotel and Travel Package cancellation by Traveller (Not flight related):

The cancellation charges for any or all of the following, whether requested by the traveler, late, or due to a no-show, are determined by the supplier’s terms and conditions, which may vary and our standard cancellation policies. The expenses differ depending on whether you have made a reservation for a package or other travel arrangements. Nevertheless, it is important to note that package or hotel arrangements are always deemed as completely non-refundable, non-changeable, and non-transferable unless otherwise stated. If you need to cancel your appointment for any reason, you must provide us with a written notice of cancellation signed by the person who first booked the booking. The subsequent fee structure is applicable to a package, in addition to any supplementary charges imposed by airlines and providers (e.g., non-refundable airlines), contingent upon the cancellation date:

Prior to 90 days	Only Non-refundable deposit
70-89 days	15% of total amount paid + Non-refundable deposit
50-69 days	25% of total holiday cost+ Non-refundable deposit
30-49 days	45% of total holiday cost+ Non-refundable deposit
20-29 days	65% of total holiday cost+ Non-refundable deposit
3-19 days	85% of the total holiday cost+ Non-refundable deposit
Less than 72 hours	100% of the total holiday cost+ Non-refundable deposit

Important: The applicable percentage will be applied to the remaining balance after deducting the necessary non-refundable deposit of R3,000. Once you have left, there will be no reimbursement for any parts of your vacation that you did not use. If you are making additional travel plans, the cancellation charges will be clearly stated on your invoice, right below the information on your itinerary. Furthermore, any reservations made for alternative travel arrangements (such as flights) will not be eligible for a refund if cancelled within 48 hours before to departure. If you choose to cancel, it is necessary for you to notify us in written form and provide your signature on the document.Once the written confirmation is received, the estimate is accepted, or the service level agreement is signed, the cancellation will take effect. You. All packages are non-transferable. Therefore, if a traveler is dissatisfied with the travel arrangements upon arrival at the destination, during check-in, after departure, or after the purchase is completed, and wishes to change the booked accommodations or services to something different from what was originally paid for and provided in the vouchers, the agency will not be responsible for any extra expenses, fees, or damages. Prior to making a purchase or final payment, it is advisable for the traveler to gather all necessary information regarding packages or accommodations. Kindly ensure that you have made all necessary travel arrangements by contacting our agents 48 hours before your departure. Failure to send a re-confirmation email or make a phone call will absolve the agent or corporation from any liability for schedule amendments, other alterations, delays, and so on. After the purchasing process is finished, the agency is not accountable for the standards, services, or activities of any party involved, including the traveler, seller, supplier, airline, or hotel.

General Policy

The goods and services offered by AMI Group – Travel and Tours LLC include either a valid ticket number, a hotel booking, or a car hire, or any combination of two of these options. Upon delivering the e-ticket, hotel voucher, or car hire voucher to clients, AMI Group – Travel and Tours LLC will deem the transaction as complete and take on full responsibility. AMI Group – Travel and Tours LLC is not liable for the actual execution of a flight, hotel, or car service, as this is the responsibility of the respective airline, hotel, or car business. We lack authority over these operations and will not be liable for any personal expenses that need to be reimbursed. If the service provider gives their approval, we shall proceed with applying the refund to them and promptly returning it to the client upon receipt. This process is similar to an initial purchase, in which we collect payment from the client and then transfer it to the provider. further administrative fees are incurred for any further processing required after the initial purchase for future changes, adjustments, and/or arrangements. Unless otherwise noted, all tickets are non-refundable, non-changeable, and non-transferable.Kindly notify the appropriate consultant within 24 hours of receiving the email if any amendments are required in your names, dates, or other particulars, within their regular working hours. Examine the complete email, rather than only specific sections. Availability determines the possibility of making adjustments; if the client takes a long time to respond, any mistakes or modifications will incur expenses to correct the mistake. The customer is responsible for ensuring that the money is received in our account by the specified deadline or due date. Any delays in the payment will be considered a violation of the payment deadline. Kindly take note of the working hours of your designated consultant to ensure prompt communication. Email replies from clients function as a preventive measure to avoid agent mistakes, but they do not necessarily imply an agreement. By making a reservation for your flight via telephone, you confirm and establish the agreement. This functions as a supplementary means of communication with the same objective.

After making the payment, clients should contact their respective banks to confirm the transacted amount and obtain the authorization number. Written confirmation of the precise monetary value (in pounds and cents) should be provided, and I responded by sending an email reiterating the specific information of the flight/holiday package. If you do not pass this basic security check, the system will cancel your flight or your fare will expire due to delays. In order to issue the ticket with the charged payment, it is necessary for you to supply us with the specifications of the third-party card. Failure to do so will result in the ticket not being issued. Noncompliance will lead to “self-cancellation” and will incur charges.Please ensure that you verify your flight itinerary with us no later than 48 hours before to departure for flights on weekdays, and 72 hours prior to departure for flights on weekends. We will only confirm the availability of seats and pricing once we have confirmation of payment. If there is a discrepancy in the fare amount during the final payment, we will adjust the price accordingly. AMI Group – Travel and Tours LLC is not liable for the authenticity of the passenger’s travel documents. Our travel agency exclusively provides services for booking aircraft tickets and accommodations. We highly recommend that you consult the relevant embassy for any inquiries on transit or other related problems.Refund applications for refundable airline tickets, regardless of the reason (missed, no show, cancelled, delayed, etc.), will incur additional administrative fees. These fees apply in all cases, whether the cancellation or missed flight was initiated by the passenger or the airline. It is important to note that these fees are separate from the original cost of the reservation and ticket issuance, as they are considered additional services. The policies differ for each airline and booking.

Force Majeure: We apologize that unforeseen and uncontrollable circumstances hinder or impact the fulfillment of our contractual commitments, and no compensation will be provided. Events that qualify as ‘force majeure’ encompass any occurrence that neither we nor the service provider could have anticipated or prevented, despite exercising utmost caution. Examples of such events include war or the possibility of war, civil unrest, labor disputes, natural or nuclear disasters, unfavorable weather conditions, fires, terrorist activities, and any other comparable circumstances that are outside of our control. Kindly be aware that obtaining “Travel Insurance” is obligatory in order to be eligible for any reimbursements in the event that the airline fails to operate or does not fly. To prevent any ticket complications, it is imperative that you acquire travel insurance within 14 days of confirming your booking. Refund claims for flight reservations will only be considered if you possess travel insurance.

General Information

It is important to be aware that plane fares are subject to frequent fluctuations and tend to rise over time. Frequently, these hikes are not widely announced, and they seldom affect tickets that have already been issued. Therefore, it is in your best interest to complete payment promptly after making a reservation, thereby minimizing the possibility of incurring additional fees. Kindly note that your deposit alone guarantees the reservations, but does not guarantee the price. Deposits guarantee the availability of a service, however the cost may change owing to shifts in airline policies, pricing, taxes, and currency exchange rates. The airline has the power to modify the price prior to issuing the tickets. The airline has the authority to modify schedules either before or after the tickets are issued. Passengers should confirm the flight schedules by contacting the airline 72–48 hours before the aircraft departs (both outgoing and inbound). The airline calculates the ultimate payments by evaluating their policy and price as of the date of the final or full payment.

Airline Passenger Information Disclosure Act:

It is important to be aware that airlines are now obligated, as a result of legislation implemented in the United States and other nations, to provide border control agents with access to passenger data. The airline has the authority to reveal any information regarding you and your travel plans to the customs and immigration authorities of any country included in your travel schedule.

Deposit & Balance Payment:

In order to secure your reservation for a particular package, we kindly request a non-refundable deposit of R3,000 per person. Additional insurance charges may apply. Upon booking, we will provide you with a confirmation specifying the precise amount of the deposit required, which will be contingent upon the specific services you have reserved. To keep your “Booking Account or Reservation Account” active, you must make regular weekly or monthly payments towards your booking. Once you have made a decision regarding the frequency of your payments, it is not possible to alter it. Modifying the frequency of your payment will lead to the instant cancellation of your booking, together with the corresponding penalty for cancellation. Despite of the timing, the initial payment is non-refundable. Irrespective of the date you made the non-refundable deposit of R3,000, if you choose to pay in monthly installments, your next payment will be due on the 1st day of the following month, or on the next Monday if you prefer to make weekly payments. The last payment is required at least 2 months before your planned travel date, while the remaining weekly payment must be made no later than 9 weeks before your intended date of travel. You can choose to divide your monthly payments into 12 equal installments, without any additional interest, and your weekly payments into 48 weeks equal installments. Alternatively, you have the option to make a single lump sum payment for your package. Once we receive the final payment, we will compute the exact amount paid and determine the total cost as of the final payment date. We will inform you of any fare or price difference and any schedule changes that have occurred up to the final payment date. Travelers bear responsibility for any inaccuracies. Kindly be aware that deposits are not eligible for a return. Reservations made within 2 months of the departure date may require immediate full payment, while bookings made less than 2 months in advance will receive a customized price estimate based on our regular packages. If you do not make your weekly or monthly payment by Monday of the week or the 1st of the month, we have the authority to cancel your holiday, keep your deposit, and impose the cancellation fees specified in the “Cancellations section”. It is important to note that airfares and prices are subject to change, and the airline, accommodation provider, government, or regulatory body has the authority to modify fares, taxes, or prices at any time. In such cases, the traveler is responsible for paying any additional amount at the time of final payment, prior to the deadline, or before the ticket expires. Consequently, it is advisable to complete the payment promptly after booking your reservation.

Airport Taxes: Some airports will levy an airport departure tax, which is payable by passengers at the airport locally. Our quoted fares do not provide information on these charges. We will consider the deposit included if you accept full payment at the time of booking.

Confirmation Requirements:

Immediate confirmation from the traveler is necessary immediately following the reservation or purchase, in addition to the “confirmatory email.” If there is a delay in receiving responses, the passenger will be responsible for any discrepancies, cancellations, or modifications that may happen subsequently. The traveler must assure prompt receipt of the comprehensive confirmation email within 24 hours after making the reservation, or promptly contact the relevant agent or consultant. You are required to confirm all onward and return flight reservations with the applicable airline at least 72 hours before your departure. This allows the airline to warn you of any unexpected delays or modifications to your travel plans and give you the necessary contact details. If there are any delays, it is advisable to address and resolve the issue directly with the airline, hotel, or car hire service provider. The agency is not responsible for the acts, operations, or direct services of these companies.

Special Request:

We will make every effort to accommodate any unique requirements you may have for the supplier, such as dietary preferences, room preferences (location and kind), bed preference (twin or double), certain hotel amenities, food preferences, seat allocation, and wheelchair accessibility. We are also willing to request pre-assigned seating, if permitted by the airline’s rules. Please be aware that we cannot ensure that suppliers will agree to these requests, and as a result, they are not considered a binding element of your contract with us.

Dispatch of Travel Documents:

Our goal is to deliver your travel documentation (itineraries and vouchers) to you no later than 10 days before to your departure unless you make a last-minute booking or postpone confirming your flights or making payments. Upon confirming your reservation and fulfilling all the necessary requirements, we will promptly issue and send your tickets and vouchers by email and WhatsApp, often within 24 hours. This will be done once you have made the full payment and have complied with the instructions and information, we have previously conveyed to you. During periods of high demand, this may not be true. Tickets will only be delivered upon receipt and clearance of the final payment. Travel documentation (e-tickets or vouchers) will be sent to you via email and WhatsApp as attachments. You can choose to either print them out or collect them from our offices. The agency shall not be held responsible for transportation to the airport, any actions conducted without prior confirmation of the itinerary (at least 48 hours in advance), or travel without possession or issuance of e-tickets.

If You Have A Complaint:

If you encounter any issues or difficulties during your vacation or journey, kindly notify the appropriate service provider (such as your hotel manager or airline representative) so that they can make efforts to resolve the situation. If you are experiencing difficulties with our account manager, consultant, or travel agent, kindly ask for the direct contact information of the relevant manager. They will do utmost diligence to immediately fix your issue.To provide your feedback, please send an email to the central Customer Services Department at ask@amigroups.com. If managers are not accessible or if you are unsatisfied with the result, please submit a complaint to complaints@amigroups.com. Our representative will contact you promptly. When making a complaint, it is important to always provide your name, invoice number, and any other relevant facts. By following this process, we will be able to promptly attend to your problems and accelerate our response time. Failure to comply with this requirement will result in the loss of the ability to thoroughly examine and address your complaint, thereby impacting your rights as outlined in this agreement. The Complaints and Customer Services divisions operate autonomously to help our esteemed customers and reach impartial resolutions that prioritize the well-being of both travelers and the firm. To access additional details on how to lodge a complaint, please click here.

Travel Insurance:

We highly advise you to acquire comprehensive travel insurance at the time of booking your reservation. If you purchase insurance now, it may provide coverage for cancellation fees that are incurred unintentionally. Our policy provides extensive coverage for medical and repatriation costs, personal belongings and effects, theft or loss of money, personal liability, and charges for trip cancellation or early termination. We disclaim liability for any individual lacking adequate insurance for their trip. After the 14-day cooling period specified in the policy has elapsed, we are unable to provide a refund for the insurance premium. This is a problem with the insurance business.

Passports, Visas, Health And Traveler Liabilities:

Passengers are needed to have a valid passport and, if necessary, visas. Several nations mandate that your passport must be valid for a minimum of 6 months beyond your scheduled departure date from their territory. Alternatively, it is required to have at least two empty pages for stamping purposes. It is essential to always seek information regarding visa, transit, or passport regulations from the appropriate consulate or embassy. The agency cannot be held accountable for ensuring the validity of travel documents, visas, and similar matters. Additionally, it is advisable to reach out to your nearby physician, who can furnish you with the necessary information regarding vaccine prerequisites for countries that mandate vaccination cards in conjunction with travel documents for boarding purposes. You are accountable for ensuring that you meet all relevant obligations for passport, visa, and health matters. If you do not guarantee this, we cannot hold you responsible, and if this lack of guarantee leads to any financial loss or expense for us, you will be obligated to compensate us. Furthermore, it is incumbent upon you to ensure that your behavior does not in any manner result in offense, pose a risk of offense or danger to fellow vacationers, or cause damage to others’ property. Hotel managers and pilots has legal authority to expel disruptive vacationers from their hotel and/or aircraft. In the event of such a situation, you will have the responsibility of financing the acquisition of substitute hotel accommodations and/or flying tickets, and we shall not assume any liability whatsoever.

Your Holiday Package and Contract:

A holiday reservation pertains to the act of securing a hotel or lodging, flights, or any other essential services required for a vacation. It is important to be aware that the criteria vary differently depending on whether you are making a reservation for a “package” or “other holiday arrangements.” Kindly be aware that there may be varying terms and conditions in effect between you and the airlines, hotels, or tour operators responsible for your travel arrangements. Upon making a reservation, our representatives will furnish you with these specific terms and conditions. Kindly note that we do not assume any liability for the services, policies, standards, or operations of accommodations, tour operators, or airlines. Nevertheless, we will offer aid and guidance as necessary to finalize your reservation process. By making your booking, you consent to the disclosure of any information you submit to the appropriate suppliers of your travel arrangements, including airlines, hotels, transport companies, and others. In addition, we may disclose the information to security or credit verification firms, public officials such as customs and immigration, or as required by law.Furthermore, it is important to be aware that if you are traveling outside of the United States of America for your trip, the regulations regarding data protection in your destination may not be as stringent as the legal standards in this country. Upon receipt of payment and issuance of a confirmation invoice, a contractual agreement is established. These booking conditions are an integral component of the contractual agreement between you and us. This contract is subject to South African law and all associated disputes will be governed by it. Both parties agree to abide by the jurisdiction of South African courts. If desired, you have the option to select the legal system and jurisdiction of any of the 15 countries where we are now conducting business.If the vendor is acting as the agent for the tour operator, you should consult the booking conditions provided in the tour operator’s brochure. Upon booking, we can furnish you with a duplicate of them. We require a valid Passport from all passengers. Passengers under the age of 16 must also present a birth certificate. Your itinerary serves as your official confirmation of reservation and will always be emailed to you directly. For your convenience, we recommend accessing the airline website directly to valid your ticket, using your Booking Reference and Surname. If you have any questions or concerns subsequently, please feel free to contact your Account or Travel Manager.Verify that the names on your itinerary match those on your passports. Please double-check this before making a payment, as name changes after tickets have been issued are not possible

If we change or cancel your Holiday:

After we verify your travel reservation, it is improbable that we will make any modifications, cancellation, or alterations, even though we reserve the right to do so at any time. Nevertheless, it is common for us to make travel plans several months ahead of time, and we may not have complete control over certain products highlighted on this website and our travel packages. As a result, there may be instances where adjustments and cancellations become necessary. Our company retains the authority to modify or terminate your travel plans in any situation and at any moment, while ensuring that you are duly informed. A change can be categorized as either “major” or “minor.” A significant alteration would be defined as a modification in lodging to a lower quality or a different location, or the termination of a planned excursion, a rearrangement of your flight departure time exceeding 12 hours, or a change in your initial airport of departure. We retain the authority to implement a small alteration, and we will promptly inform you of any such modification. In the event of a significant alteration to your travel plans, we will promptly notify you. You will be given the option to either accept the modification to your package, accept an offer for a comparable package (with the requirement to pay the additional cost if the alternative is more expensive), or cancel the package and receive a complete reimbursement. Kindly be aware that many tours have a minimum number of reservations in order to proceed. If there is a low number of bookings for a tour, we will notify you promptly of its cancellation. In the event that we are unable to offer you with a substantial component of the package after your departure, we will make alternate accommodations for you at no additional cost. Package bookings cannot be cancelled within 8 weeks of departure, unless there are exceptional circumstances beyond our control or if you fail to pay the balance by the scheduled deadline. This clause absolves us from any obligation to provide compensation in the event that we need to cancel or modify your travel plans due to factors such as war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, unforeseen operational decisions made by airlines (such as schedule changes), or any other unforeseen or unavoidable circumstances beyond our control. If the cancellation is not due to force majeure or low bookings, we will offer you the following compensation: You will be informed of a significant alteration prior to the departure period. Individual compensation: Zero for a period exceeding 56 days; ZAR 1,000 for a duration ranging from 55 to 29 days; ZAR 3,000 for a period of 28 days or less.

Your Package price:

The cost of your travel plans may fluctuate as a result of changes in transportation expenses, including fuel prices, scheduled airfares, and any other modifications to airline costs that are outlined in the contract between airlines (and their agents) and the tour operator or organizer. In addition, government intervention such as modifications in value-added tax (VAT) or any other changes enforced by the government, as well as fluctuations in currency exchange rates. Any minor deviation will lead to the assimilation or preservation of an amount equivalent to 2% of the cost of your travel plans, minus insurance premiums and any modification fees. For bigger or more substantial In the case of significant fluctuations, we will continue to account for a 2% rise, but we will not keep it for reimbursements. In the event of such a scenario, a fee of R500.00 per individual will be imposed. If the situation entails a need to pay a rise above 15% of the cost of your travel arrangements, you have the option to cancel your trip plans and obtain a complete reimbursement of all funds paid, with the exception of any fees for modifications. If you can provide evidence that you are unable to transfer or reuse your policy, we will assess the possibility of refunding the insurance premiums you have paid. If you choose to cancel for this reason, you must exercise your right to do so within 14 days from the date written on your final invoice. If you decide to cancel or not, you will still have the right to receive an offer for alternative travel arrangements from us, along with compensation, as specified in the event of significant modifications. It is important to understand that travel plans may not always be bought using the local currency. Additionally, certain apparent modifications may not affect the cost of your travel because of contractual and other safeguards that are in place.

Our Liability:

We take responsibility for giving you with any available or requested information regarding a travel package, accommodation, or airline quality. We recommend that you consult internet evaluations of flights or hotels to assess customer satisfaction, or visit the official website of the airline or hotel for a visual representation. You have the option to choose based on the given information, decline a package, or request alternatives when making bookings. Kindly note that our agents and consultants will make every effort to offer you the most competitive rates and services that align with your order. We advise you to verify your flights, vacations, and package reservations 48 to 72 hours before your departure or return, in the event of a schedule modification (often caused by weather circumstances). In addition, should you require an early check-in, late check-in, or any other supplementary services, we will promptly address your request and forward it to the relevant supplier. Nevertheless, the provider retains the authority to either approve or reject unique requests. If you are not happy with the services or standards provided by the airline, hotel, or any other establishment, our representative will help you with the process of making a complaint or claim. Kindly be advised that it is necessary for you to directly initiate these complaints with the supplier, hotel, or airline. The agency’s role is to act as a communication channel between the parties involved, facilitating inexpensive and negotiated pricing for packages. In the event that a supplier, airline, hotel, or any other third party causes harm, sickness, inconvenience, or injury to you or any member of your group while you are abroad, we will, at our discretion, offer advice, guidance, and support to help you address any legal claim you may have against them. However, it is important that you notify us of the incident within 90 days of its occurrence. The pronoun “we” We assume full accountability for our internal services, which encompass making reservations for flights, accommodations, or packages on your behalf at the most competitive prices, securely processing your payment or accepting payments, promptly and necessarily arranging flight and accommodation bookings, sending you vouchers, tickets, and flight information, and providing contact information (if available) for suppliers in case of a complaint or claim that necessitates direct resolution. Any issues related to external services, including the quality of operations or any inconveniences created by them, should be addressed directly with the party responsible. However, we assure you that we will provide our support, assistance, and guidance whenever necessary in such areas.To ensure your safety, we highly advise holiday/travel/package planners to purchase comprehensive insurance that will cover any medical or unforeseen expenses that may arise during their trip.

Errors and Omissions Excepted:

Errors and Omissions Excepted Please be aware that the information displayed is subject to Errors and Omissions Excepted.